|Date:||February 14, 2017|
Common issues that users have run into when provisioning Deis are detailed below.
To open a interactive shell on a machine in your cluster:
$ deisctl ssh <unit>
For example, to open a shell session on the machine that is running Controller, you can run this:
$ deisctl ssh controller
You can execute just a single command instead of opening a shell:
$ deisctl ssh <unit> <command>
You can also connect directly to the Docker instance of that unit:
$ deisctl dock <unit> <command>
For example, to start a Bash session on the Builder Docker container, you can run the following command:
$ deisctl dock builder bash`
Sometimes issues with Deis are caused by latency between CoreOS hosts. A telltale sign of this is if all of the Deis components on a single machine crash. To aid in debugging etcd, we’ve created a system service that is installed but not started when you deploy CoreOS using our provision scripts.
To start this service, run
sudo systemctl start debug-etcd on a CoreOS machine in your cluster.
This starts a service which queries etcd’s state once per second. Watching this output with
journalctl -fu debug-etcd makes it easy to spot heartbeat timeouts or other abnormalities
which will lead to issues running Deis successfully.
For information on troubleshooting a
deis-store component, see Troubleshooting deis-store.
deisctl status <component> to view the status of the component.
You can also use
deisctl journal <component> to tail logs for a component, or
to list all components.
deisctl command fails with: ‘Failed initializing SSH client: ssh: handshake failed: ssh: unable to authenticate’.
Did you remember to add your SSH key to the ssh-agent?
ssh-add -L should list the key you used
to provision the servers. If it’s not there,
ssh-add -K /path/to/your/key.
deisctl command fails with: ‘All the given peers are not reachable (Tried to connect to each peer twice and failed)’.
The most common cause of this issue is that a new discovery URL wasn’t generated and updated in
contrib/coreos/user-data before the cluster was launched. Each Deis cluster must have a unique
discovery URL, or else
etcd will try and fail to connect to old hosts. Try destroying the cluster
and relaunching the cluster with a fresh discovery URL.
You can use
make discovery-url to automatically fetch a new discovery URL.
If you built
deisctl locally or didn’t use its installer, you may see an error like this:
$ deisctl install platform Storage subsystem... Could not find unit template for store-daemon
This is because
deisctl could not find unit files for Deis locally. Run
deisctl help refresh-units to see where
deisctl searches, and then run a command such as
deisctl refresh-units --tag=v1.13.4, or set the
$DEISCTL_UNITS environment variable to a directory
containing the unit files.